InterSystems – Healthcare Customer Meeting – 12-13 Nov 2019 – Dubai


Portrait Session-973

Ali Abi Raad

Country Manager Middle East and India, InterSystems

Ali Abi Raad is an experienced Business Development professional with over 10 years of Healthcare IT focus. Ali has a track record of some of the largest Healthcare IT projects in the public and private sectors across the region. Ali’s direct and meticulous approach to business has gained him the trust of clients as well as partner organizations he dealt with. As InterSystems’ passion is to make clients successful, Ali focuses on building long term partnerships that put customers’ success first every time.

Before joining InterSystems, Ali was a Senior Client Executive at Cerner Middle East, and before that held various roles in sales and business development in multiple regional and multinational organizations. Ali holds a B.S. in Computer Science from the American University of Beirut.

Chrsitine Chapman

Christine Chapman

Vice President TrakCare, InterSystems

Christine Chapman joined InterSystems in 2004 as a Service Executive Director. In 2005, she became the Chief Operating Officer of InterSystems TrakCare, the company’s unified health information system and later became the Vice President for InterSystems TrakCare.

During her professional career, Chapman has held many senior positions including Executive Vice President and Chief Operating Officer at Picis Inc, an international healthcare company focused on critical care, operating theater, and emergency services. She was also Vice President of the eHealth Services Division for Superior Consultant, and held several executive positions at Compucare. She started her career as a developer for Medical Information Technology.

Chapman holds a Bachelor’s degree in mathematics from Mount Holyoke College.

Dimitri Fane

Dimitri Fane

Director of Product Management, InterSystems

Dimitri Fane is the Director of Product Management, responsible for leading Product Management and Quality Development for TrakCare. He works closely with global clients and InterSystems teams to ensure that the product vision is realised in high quality, timely releases. Since joining InterSystems in 1999, Dimitri has held various roles including managing Technical Implementation and Support in the UK, Europe and Middle East and support management positions in InterSystems’ Worldwide Response Center.


Eder Lagemann

International Research Director, KLAS Research

Eder Lagemann is an International Research Director at KLAS Research. He studied Electronics Technology and Business Management and has worked in various positions in the healthcare industry for the last 10 years. He is passionate about discovering and reporting truth and helping to improve patient outcome through the use of technology.

At KLAS, Eder works closely with key decision makers and influencers throughout the world to understand how vendors perform with the goal of sharing those findings back to the market. He is the author of various global studies covering important HIT topics. Eder grew up in Brazil and currently lives in Utah.

Everton Santos

Everton Santos

Global Research Director at the U.S. research firm KLAS

Everton holds a bachelor’s degree in International Business Management from Brigham Young University Hawaii as well as an MBA from Utah State University. With experience in the Middle East and more than 10 years of experience in the USA, Everton directs research work in the Electronic Medical Record (EMR) segment for hospitals covering five strategic markets: Asia/Oceania, Canada, Europe, Latin America, and Middle East. Everton is also the author of industry reports covering EMR’s overall adoption, performance and vendor market share. Currently, Everton has the challenge in aiding the expansion of the Arch Collaborative initiative into non-US markets where this project aims to identify EMR user experience and improvement via training, personalization, governance and culture.

Photo - Hazem Eloraby

Hazem El-Oraby

Chief Medical Information Officer, TrakCare, InterSystems

Dr Hazem El-Oraby helps clinicians around the world to implement and use electronic health records in their clinical settings. Utilizing his clinical background, passion for programming, global medical informatics experience and renowned creativity, he’s in charge of building a global clinical configuration for TrakCare, which is being used by clinicians across four continents.

Prior to joining InterSystems, Dr Hazem was a Healthcare Product Manager for Health Insights, and before that he worked as a Cardiologist at various renowned healthcare institutions.

Portrait Session-2459

Fadi Bou Diab

Director of Client Technical Services & Support, Product Director, InterSystems

With over eleven years of experience working at InterSystems, Fadi Bou Diab leads the technical implementation services, customer support and TrakCare product management across a number of different markets including the Middle East, India, Italy and France. In his current role, Fadi is responsible for successful system integration and product development. He works closely with InterSystems’ clients to continuously develop and modify TrakCare to ensure proper clinical workflow enhancement, positive customer engagement, proper medical multidisciplinary team alignment, and excellent product support for the TrakCare and TrakCare Lab products.

Fadi holds a B.A. in computer science from the American University of Beirut and a Master’s degree from the Lebanese American University.

Hein Van Eck_

Hein Van Eck

Chief Strategy Officer, Mediclinic Middle East

Hein is a healthcare actuary and was born in Cape Town, South Africa. He studied actuarial science at the University of Stellenbosch in South Africa and is a Fellow of the Institute and Faculty of Actuaries in the United Kingdom.

He commenced his career as an actuarial consultant with Sanlam, a large South African insurer, in the field of employee benefits in 1995. Between 2000 and 2005 he was the lead actuarial advisor to four medical insurance clients for Medscheme, at the time the largest third-party administrator in South Africa.

In 2005 he joined Mediclinic Southern Africa as Business Development Manager and in 2009 was tasked with creating a Health Policy Unit which focused on healthcare reform including National Health Insurance, pricing reform, quality regulations, etc. He was a member of the Hospital Association of South Africa’s Reference Price List and NHI Sub-committees.

In March 2014 he moved to Dubai and joined Mediclinic Middle East to head up the Funder Relations function, which is responsible for tariff negotiations with health insurance companies, revenue cycle management and health policy.

Following the merger of Mediclinic Middle East and Al Noor Hospitals Group in February 2016, he was appointed as Chief Strategy Officer for the combined group.  This position still entails looking after Funder Relations, Revenue Cycle Management and Health Policy for the enlarged group, with the addition of Business Performance Improvement, which provides support in developing, driving and tracking strategic goals.

Portrait Session-806

Janet Seaton

Nursing Executive, InterSystems

Janet engages with new and existing customers to increase and improve adoption of the TrakCare system through the development, delivery and implementation of the key customer engagement programs: TrakCare Measure and TrakCare Advance. She also works on enhancing safety measures, implementing best practices and enhancing user experience.

In her role, Janet has delivered HIMSS stage 6 and 7 accreditation for five Middle East TrakCare customers and assisted others on gaining JCI and CBAHI.

Before joining InterSystems, Janet was Quality Informatics Manager at NHS Grampian, Scotland with responsibility for a Risk Management Information System, and before that held various nursing, safety, governance, risk and quality focused roles within NHS Scotland for over 25 years.

Janet has a Nursing Diploma, a postgraduate Diploma in Medical Informatics from the Royal College of Surgeons, Edinburgh and an MSc in Healthcare Informatics from University of Bath, UK and is a Certified Professional in HealthCare Information and Management Systems

Kathleen Aller

Kathleen Aller

Director of Market Strategy, Healthcare, InterSystems

Kathleen Aller leads global market strategy and product marketing for InterSystems healthcare solutions. She has a long history in healthcare and health IT, with expertise in connected health, patient engagement, enterprise intelligence, electronic health records, and quality and performance measurement. She spent many years with McKesson Provider Technologies (now Change Health). Aller holds a B.A. from Dartmouth College and an MBA from the University of Massachusetts at Amherst, Isenberg School of Management.


Michel Amous

Regional Managing Director, InterSystems

Michel Amous is the Regional Managing Director for the Middle East, France, Italy, India and South Africa. Michel is a seasoned Executive in the Healthcare IT field and has managed to deliver complex Electronic Health Record programs that range from large private healthcare organizations to tertiary specialty government hospitals. Michel always ensures that customers maximize the value from their investment in InterSystems technology and identifies and builds partnerships with local software providers looking to embed InterSystems technology.

Before joining InterSystems, Michel was Head of Sales at Cerner Middle East and before that held various regional roles in sales, development and sales force effectiveness at Novartis Pharmaceuticals. Michel has an MBA from the University of Chicago and a BSc in biology from the American University of Beirut.

Rahul Goyal

Dr. Rahul Goyal

Consultant Family Physician, Physician Clinical Informatics Lead at Mediclinic Middle east

Dr Rahul was trained in the UK, mainly in the North West. As part of his GP registrar post 10 years ago in the UK, he was involved in setting up patient questionnaire templates for a nursing-led walk-in Centre clinic – this is where his interest in health informatics was kindled. He worked in the UK as a partner in Practices in the North West before moving to UAE in 2014.

Dr Rahul’s current role is both exciting and busy as he interacts with clinicians not only from a colleague’s perspective but also as a bridge between the IT, the RCM team and the clinicians.

Dr Rahul feels that health informatics encompasses a broad field, including all means of electronic data input (electronic patient health records) as well as data analytics. For him health Informatics means capturing the patients’ medical journey as the patient’s narrative in an organized fashion, aiding the clinician to deliver best practice care by using EHR tools such as CPOE, clinical decision support, bedside medical device integration, unit dose dispensation, etc.

The end result of the exercise has to be good quality of care delivery, interdisciplinary and multidisciplinary team access to the patient’s medical narrative.

Data analytics at the moment are the focus of health informatics, as they help not only the individual patient/clinician but also in formulating population health policies. Precision medicine and population medicine all depend on clinical informatics and data analytics to produce good results.

Portrait Session-716[4]

Rami Riman

Clinician Executive Lead Middle East, India, Italy, France and South Africa, InterSystems

Rami Riman leverages clinical best practices across multiple healthcare disciplines through engagement with InterSystems solutions. In his role,  Rami works to improve hospital workflows to ensure patient safety, improve efficiencies and increase system adoption. As a team, InterSystems clinical executives have helped six regional key accounts reach HIMSS stage 7 and 6 EMRAM awards. Rami has extensive consultancy experience in healthcare IT, including change management consultancy, professional accreditation, hospital workflow management, and realizing a return on investments. Prior to InterSystems, Rami had 10 years of clinical experience across multiple hospitals in the US, UK, Lebanon and UAE. Rami’s passion remains in increasing patient engagement to improve community’s health and awareness.

Rami holds a B.A. from the American University of Beirut in Biology, a Doctorate in Medicine from St. George’s University School of Medicine and a Master’s degree in infectious diseases from the University of London. Rami is board certified in Internal Medicine and Medical Oncology.

Portrait Session-1781

Yasmeen Lahloh

Clinical Application Specialist , InterSystems

Yasmeen Lahloh supports healthcare organizations through the change management process in Health Information Systems implementations at InterSystems. Yasmeen leads the TrakCare Oncology Implementation in the Middle East and helps organizations streamline their Oncology workflows and processes of complex oncology treatments. She has worked closely with the TrakCare product to facilitate pioneering the development and application of the Oncology Module.

Yasmeen has over eight years of extensive clinical and operational experience where she worked in various roles including Peadiatric Oncology nursing, nursing management, operations and education, and clinical quality and accreditation. Additionally, she is passionate about improving patient safety, clinical outcomes and enhancing healthcare professionals’ clinical and learning experiences through technological advancements.

Yasmeen holds a B.S. in nursing from Griffith University in Australia and a Master Degree in healthcare management from the Royal College of Surgeons in Ireland. Furthermore, Yasmeen is a Certified Professional in Healthcare Information and Management Systems (CPHIMS) and a Certified Medical Quality professional (CMQ).

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